Complete End to End Dialer Call Center Software Solutions
What is Dialer Call Center?
A Dialer Call Center is an Software that automates outbound calls. It comes in different Ways – all configard and usually integrated with the CRM system. It is not just a Dialer Call Center or not a dialer for call center. It can potentially better the productivity of your agent or salesperson. One of the Key Feature of the Dialer call center is Auto Dialer Software
Auto Dialer helps manager to take quick decision and its improve manager’s decision Making ability and it helps agents to take quick Actions to improve by identifying the problems in real time. This Software Also gives quick access to call recordings that help to monitor agents’ performance and ensure call quality levels.
There are Different types of auto dialers also available to suit the various outbound dialing processes and create their individual profit to dialer call center operations.
Advantages of Auto Dialer Software
Improve Operational Efficiency:
This Dialing system removes the various call limitations like misdialing, excessive wait time and call drops, these affect the operational efficiency. Automating the dialing process Protects only connected calls are routed to the agents, as auto dialers can notice the busy signals, voicemails and non-serviceable numbers, thereby increasing the call connect ratio significant.
Increased Agents talk time:
One of the most important advantages of an auto dialer software is the Noteworthy increase in agent talk time as Collate to a manual dialing scenario. With reduced idle time and improved call connect ratio, agents spend more time talking to the prospects and customers on call.
Agent talk time will rise variably from around 15-20 minutes per hour to 40-50 minutes per hour. automated telephone dialing is the dialer software that increases the agent talk time extremely leading to better customer engagement and high agent morale and productivity.
Reduced Idle talk time:
Manual dialing give a high agent idle time as agents must wait until a call is connected. For every call, an agent's waste their time in listening busy tone, answering machines and facing disconnected calls. Auto Dialer software remove the talk time and work more frequently.
Better Lead Conversation Ratio:
When an auto dialer solution is executed for difficult inside sales process involving high value leads, it move quickly to the outbound calling process.
Real-time Monitoring and Reporting
Auto dialer software provides insights into call center operations and agent activities through customizable reports and dashboards. Auto Dialer helps manager to take quick decision and its improve manager’s decision Making ability and it helps agents to take quick Actions to improve by identifying the problems in real time. This Software Also gives quick access to call recordings that help to monitor agents’ performance and ensure call quality levels.
Avyukta Intellicall is one of the leading 10 yr Old Company / vendor for Automated / Domestic Dialer Call Center / BPO Solutions / Hosted Dialer / OSP / DoT VoIP / Telephony Solutions / Predictive Dialer / Auto Dialer Call Center/ PRI Call Center Card / 8 , 16 , 32 port GSM Gateway ( Dinstar / Synway ) / Servers ( HP / Dell ) / IP Phones ( Sangoma / Grandstream / Audiocodes ) .
Ping Us for More Details:
IND +91 856-000-0600,
US +1 404-585-3196
support. dialerindia on Skype;